GTC
Everything you need to know
PREAMBLE
The customer acknowledges having read the general conditions of sale below. The validation of the order form by clicking on "confirm my order" will be worth full and complete acceptance of these general conditions of sale. From the acceptance click above, the order is considered irrevocable and cannot be called into question. These conditions of sale shall prevail over any other general or specific conditions not expressly approved by 3 P'TITS BOIS.
3 P'TITS BOIS reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
APPLICABLE LAW
The website http://www.3ptitsbois.com established on French territory is subject to French law. Any order automatically implies your acceptance of our general conditions of sale. These general conditions of sale are governed by French law both for the rules of funds and for the rules of form.
RIGHT OF ACCESS TO THE FILE - CNIL-
In accordance with the provisions of Law No. 78-17 of January 6, 1978, you have the right to access and rectify information concerning you. In application of the Data Protection Act, the information requested from you is essential to the processing of your order and is intended for 3 LITTLE WOODS.
A copy of each invoice will be kept by 3 P'TITS BOIS vis-à-vis the tax authorities.
You have the right to access, modify, delete and rectify your personal data, to be sent to 3ptitsbois@gmail.com. With the exception of the company that handles the payments, we will not share confidential information related to your account.
PRICE
Prices are indicated in Euros (€), excluding shipping costs and may be subject to change or update periodically.
Subject to the status of Auto-Entrepreneur, VAT is not applicable under article 293 B of the CGI.
All of our items are payable when ordering, either by secure electronic payment systems: credit card and Paypal, or by bank transfer or cheque.
Shipping costs are the sole responsibility of customers.
ORDERED
Your order can only be recorded within the limits of available stocks. We reserve the right not to validate an order. As such, we will contact you to cancel the order in good and due form if this should arise.
DELIVERY TERMS
The ordered products are delivered to the address indicated by the customer. The package will be sent to the recipient through our usual transport provider or in any case by a service provider of our choice.
The customer is required in particular to check the condition of the packaging as well as the contents of the package(s) on delivery, to reconcile the quantity and references delivered with the order form. The signature of the delivery receipt will be worth acceptance of the customer.
The customer is required to inform within 48 hours of receipt of the 3 P'TITS BOIS package of any damage caused by transport.
If the package is returned to 3 P'TITS BOIS on the grounds of "incomplete address" or "wrong address", 3 P'TITS BOIS undertakes to contact its customer to inform him of the situation and request additional information on address or a new shipping address. The costs of this reshipment will be borne by the customer. Of course, in this situation, the starting point of the new delivery time will be linked to the receipt by 3 P'TITS BOIS of new information concerning the new address.
CIRCUMSTANCES BEYOND OUR CONTROL
We cannot be held responsible for loss, damage, errors or non-delivery of a shipment once it is established that there are circumstances beyond our control. By "circumstances beyond our control", we mean in particular:
- fortuitous events or force majeure, namely in particular: earthquakes, cyclones, storms, floods, wars, road, train and plane accidents, embargoes, etc.
- any defects or peculiarities related to the nature of the shipment even though it would have been known to us at the time of our acceptance,
- any act, failure or negligence of any third party, for example: the sender, the recipient, any interested third party, any employee of customs or any other administration, the postal services, any carrier or other third party to whom the shipment would be entrusted by our transport service provider, to serve sectors not served directly by itself, even if the sender has not requested or been informed of the use of a third party.
Likewise, we are not responsible for any damage caused by electrical or magnetic phenomena.
CONSEQUENTIAL DAMAGES
In the event of non-compliance with our commitments and whatever the cause, 3 P'TITS BOIS will only be liable for the reimbursement of the delivery service subject to the reservations set out above and in no case for indirect damages that the customer would come to invoke. Such consequential damages and losses include any loss of revenue, profit, interest or business and any loss related to the inability to use all or part of the shipment.
DAMAGED CONTROLS
Upon receipt, it is up to the customer to check the packages and their contents, in the presence of the delivery person, and if the packaging seems doubtful, in the event of damage and/or missing items, to make reservations on the slip and to send the receipt so that we can quickly do what is necessary.
On the delivery note, the name of the deliverer must appear legibly and your reservations must be signed by the deliverer and by yourself.
SHIPPING FEES
Shipping costs are fixed according to the weight and volume of the items ordered. Shipments are made either by post in letter followed for small items less than 3 cm thick, by colissimo followed for larger shipments, or by Mondial Relay. The choice is made when ordering by the customer. 3 P'TITS BOIS reserves the right to modify the delivery method chosen by the customer depending on the product ordered and always with the intention of satisfying the customer, as best as possible, after prior notice.
Shipping costs are calculated as accurately as possible. The price of the port can be variable according to the carrier, if there is an insurance or not, and according to the speed of delivery desired.
CONDITIONS AND DELIVERY TIMES
The delivery time is 7 days from the date of payment validation (an automatic message is sent to you as soon as your payment is validated). The indicated delivery time of 7 days is given as an indication. It includes the manufacture of objects if the stock is exhausted. Exceeding deadlines cannot give rise to damages, withholding or cancellation of orders in progress.
The shipping time is given within 7 days maximum if the products are in stock.
Orders placed on the site on Saturdays, Sundays and public holidays will only be processed from the first following business day.
PRODUCT AVAILABILITY
All of the products offered are either available in stock or being manufactured in the workshop. Our offer is therefore within the limits of available stocks and the exceptions indicated. The updating of our product database is in principle regular. Nevertheless, the products displayed available may sometimes no longer be available when your order is processed. Consequently, the customer expressly releases 3 P'TITS BOIS from all liability due to the constraints mentioned above. If the products ordered are not available on the day your order is processed but can be restocked, they will be sent to you as soon as they come into stock. If the products ordered are not available in stock at the time your order is processed and cannot be restocked, we will inform you of the situation by post, e-mail or telephone.
BILLING - PAYMENT
Payment for your purchases can be made either online by credit card or PayPal secure payment, or by sending a check or by bank transfer.
The invoice for the products will be sent to any company order. The customer's account will only be debited for the amount of the products ordered and actually delivered. The customer guarantees 3 P'TITS BOIS that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. For payment by card, the provisions relating to the fraudulent use of payment by bank card are applied.
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BANK DETAILS
Bank: HELLOBANK
Bank Code: 30004
Counter code: 03184
Account number: 00008780847
RIB Key: 58
IBAN: FR76 3000 4031 8400 0087 8084 758
BIC: BNPAFRPPXXX
For any payment made by bank transfer or check, the order will only be sent after receipt and verification of receipt of funds on the account of 3 P'TITS BOIS.
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CANCELLATION OF THE ORDER
Any request for cancellation of an order must be made before the shipment of the products, in order to be taken into consideration. The minimum time to notify us is 24 hours before the departure date of the packages. This cancellation must be made by email or telephone.
CUSTOM ORDERS
The so-called personalized orders, that is to say the specific requests for articles not found on the site, involve the payment of a deposit at the signature of the estimate up to 30% of the total amount of the estimate. This deposit aims to reserve the item(s). The payment of the remaining part will be made before the delivery of the articles.
Custom orders do not give rise to a possible return of items. These were made for the customer only as part of the custom order. They are therefore not returnable.
RIGHT TO RETRACT
In accordance with article L121-18 of the consumer code, the customer has a withdrawal period of 14 days for any purchase on the site, from the date of delivery. He may, within this period, return the goods ordered, at his own expense.
ORDERS OUTSIDE METROPOLITAN FRANCE
For orders outside mainland France, contact us.
COMPLAINTS
You can file a complaint. This complaint must reach us within 30 (thirty) days from the date on which we accepted your order; it must be sent by RAR mail (Registered with Acknowledgment of Receipt) to the following address
3 LITTLE WOODS 107 Passage Laborie 33490 LE PIAN-SUR-GARONNE.
RESPONSIBILITY
3 P'TITS BOIS cannot be held liable in the event of non-performance of the contract, in the event of out of stock or unavailability of the product, force majeure and, in particular in the event of a total or partial strike, flood, fire or other natural disasters and in general all events that do not allow the proper execution of the order.
LITIGATION
All the contractual provisions defined above are governed by French law. 3 P'TITS BOIS is at your disposal for the settlement of any dispute and in the absence of an amicable solution, only the Courts of BORDEAUX will be competent.
PHOTOS AND INTELLECTUAL PROPERTIES
All photos and writings are the property of 3 P'TITS BOIS or its suppliers, any partial or complete reproduction of the site, photos or other is prohibited without the written authorization of 3 P'TITS BOIS.
RESPONSIBILITY
3 P'TITS BOIS declines all responsibility for the misuse of the products in the event of accidents, or damage caused to any person or to material or other property.
The educational materials offered by 3 P'TITS BOIS are not toys, these materials should always be used under the supervision and responsibility of an adult.
3 LITTLE WOODS
107 LABORIE PASSAGE
33490 Le Pian sur Garonne
RCS Bordeaux: 853 824 407
SIRET number: 853 824 407 00011